SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery delayed for 1 day came not crumpled well packed. I did not check the performance later.
Connection diagram and high beam project is well connected with four.
Excellent product and arrived much earlier date indicated!
Product 100% compatible with very good description. And great quality, came very well packed
Just what I was looking for, and this makes things a lot much simpler. Great product and I have no regrets. Definitely worth it and much better than most products I have seen around.
Godd items. I received them but still not used. Thank you.
Is small and portable. The material is a steel brushed. Looks quite firm. Believe that will last a long time.
I thank the store the size of the sky arrived the order intact and fast and with excellent packaging
Everything came perfectly, quality goods, the size is compact
The product corresponds to the description. Finland post for two weeks did not give me a notice about the place to receive the goods...
It came to Stavropol days in 10. promised faster. The store wrote-he did not answer me. Hub's working. The only thing, microSD and SD are not displayed at the same time, but it is more connected via Type-C than the defect of the device itself.
Did I really need to buy this but if you need one then there should be no regrets from my limited use? One day that phone was not charging but not been able to reproduce that problem again, so not sure what was the problem. Have Samsung Galaxy Note 8 and S21- only got tempted because compatible with Dex Mode and it works well on S21 but not perfectly on Note 8 (store did not state would work with older Note 8- on Note 8 the wireless keyboard and mouse do not function when it works perfectly with the Baseus Dex). Wanted this item to be able to attach SD card or SSD hard drve to S21 and Note 8- but I have other gadgets that can do this- not yet tested that function but assume and hope t does work, can update feedback in the future.
Quickly delivered. Tracked. Everything works. I did not communicate with the store.
Thank you for your entering Delivery 1 month to Morocco product well packaged and conform in details of the offer I ordered another item from your shop
Fast shipping. Good product.
Fast shipping. Took a fiver at the cash desk.
Order at 2/28, shipping in at 3/5, arrived at 3/11 (T: 12d) 2/28, 3/5 is, 3/11 (total days) Good quality, all ports. works well Quality is fine, and Port eight pieces non-working well being
Made very soundly! Delivery-bomb: a week by courier to the door, although it should have arrived at the post office. Very satisfied, in work has not yet checked
Brought by courier for 3 days. Omsk. Everything works fine, the quality of norms. Took for 1240₽
It looks good, it works good, at the moment it's perfect
It works perfectly and is the same color as the MaxBook Pro
Excellent Product, meet my needs perfectly
All right. but still few connectors. I regret that I did not take more