SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the item. it came as described. shipping was very fast.
I have not tried if it works, but everything is correct in sight
Loved my product arrived before the deadline really so in love with this kit
I loved it! I tested it and everything works! I found it hyper practical
I love it, it will work when you want to take my rechargeable battery
I will describe the product, everything is good. Delivered the Duge shvidko. Recommend sell 8.
Arrived safely and in good condition
Good and useful product or gift. Fast shipping recommended store.
The quality is not there these things. For the price, it is a good cost benefit.
I liked good product now my mobile phone has peripherals .. Thank you and took but excellent product
Oder came with in two week very fast shipping .pack as well.Recommended this saler
Very good product, as described by the publication, arrived earlier than expected
Thank you for fast delivery good product good quality all in one
Looks great. I plan to keep this in my car for any emergencies or if guests need to charge with something other than the USB-C that all my cables are. the lid clearly is supposed to be a hinge and stay on, but mine just comes straight off. still, it snaps back on and does not hurt the performance of the product.
The product is bought shvidko, three Buli problems with micro USB interdictors, ale all virishiloxia. For my daughter
Worked perfectly everyone. All okay product equal to the ad thank you
The product arrived within the time limit provided by the store, I recommend it to all interested parties
On all 100%. All in the sets, it came to shvidko, charge 30W for sure, 60W just don't do it.
Expected a higher quality product. However it is serving and being useful.
The product is as picture. The cord shows fast charging. But it constantly turns off and turns on itself. something is wrong with him.