SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods were delivered quickly The quality of the product is satisfied
it is thicker than i expected and it’s actually quite comfortable! i like the pink too! can’t wait to continue using it!! :3
Came very quickly. Faster than indicated. Cool mat. There was no smell
Very good mat, just as described. It is slippery and bare in mind it's very thin. Good seller.
Priyshov kilyki for yoga without rubber bands for trims. Skoda Duje. And so on the bone kind, meaty.
I arrive in good condition. As I order it. I am very satisfied... it is thick. And I arrive. Before time. I love quellogo before the date
168 cm by about 60 cm, nodesta so thick but OK
Pass for 7 days, OPIS for a product. Kilim is hitched.
Look, I thought the rug was even smaller, but I was surprised by the same. Very good. I recommend it. Received in 11 working days here in Brazil state.
It is very big where you leave it will not move I like it very much, although it is something simple but it will be useful to me anyway
As in the description, it arrived undamaged, I still do not test it but I Upload additional comments on whether it is comfortable or if it is deformed when used (I hope not) and it arrived with elastic to line it
Good product arrived in the set time the material is thin
It is good for the price but it has a very intense smell, I put it on air for the smell. Let’s wait until it goes.
I arrive fast and it is bigger than I imagined, the quality is good and comes with two elastic to leave it rolled, if I recommend it💕💕
I have ordered 10. It comes folded. Are finite. They are fine, except one that has been cracked from the factory because the packaging was fine so it was not a failure in transportation.
The product is good, as described. I asked for 2 and only 1 arrived, I am upset because they also promised delivery on January 25 and it arrived on February 5.
A carpet that meets the needs. Nothing special, Eva material, with texture. OBS: the packaging could come rolled, it was folded and the "permant" marks are on the carpet, aesthetically it looks kind of ugly, but in use nothing interferes.
pretty good yoga mat. arrived ahead of schedule. which of course was great) packed well. as written in previous reviews - folded rectangularly. but for me this is not a problem at all. let it lie unfolded for only 1 day, and then twist it into a roll, with the help of rubber bands, which the seller kindly put, in the amount of 2 pieces, and everything will be solved. the smell is practically nonexistent. plus, it will be completely eradicated during 1 day of "lying/straightening". the two sides are different - check out the photo. not too thick, but this was also indicated in the description. I didn't communicate with the seller as I didn't need to. definitely recommend the seller and the product)
They went into a hole, but the Pries of zigntiy are not in a cowgirl
For the price it has is very good. Thinner than usual, but it works the same.