SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The speed is excellent average 20 MB. sec on the weekend. On weekdays it reaches 35 MB. sec
Delivery plus, and waited for H its 27 days, the box is a little crumpled, inside like in Celo
Less than two weeks to Lithuania. Packed and executed neatly... it will be necessary to tie it and the camera, unsubscribe after. Seller respect!
Excellent came quickly I take always the first version works in Russia on hurray
It's just super! Now the Internet is on the entire site and not only by the pool and it was buggy. The son goes to the competition and the broadcast goes to yutuba. earlier all the time hung up and if it was raining, then it was on the street in no way. But as soon as they put this router and put it in the SIM card of this speaker, everything changed. The Internet is everywhere and even in the house. Now we will put a prefix for digital television! Many thanks to the manufacturer! On the pictures as it was and how it became.
It came relatively quickly to DV. A good screen on the modem. Sim from the phone worked for 64KB and writes "inserted into the modem". Sim for the modem did not want to work until I chose 4G mode. Probably due to band problems (band). the speed on the phone is up to 20. On the Beech up to 10 MB. In general, the road to the 4pda site for updating from temur03 ;) A large Plus can be fed from the bank. Up to 300mA consumes
Everything is super, works fine, the store put a gift set of adapters for Sim, I advise everyone⭐⭐⭐⭐⭐
The router came to the Sverdlovsk region in 13 days, the box is well packed, but a little crumpled, the router is intact, inserted a SIM card (by the way, too, also informal tariff Megafon.) everything works fine, you do not need to adjust anything, even 4 K pulls without problems but it's in the city!. I took it for the cottage, today I will drive, I will check how it will work in conjunction with the repeater 3G signal, there is no internet on the cottage.
Excellent goods checked at home works 4 G left to check at the cottage in Tatarstan came in one week very quickly to everyone I advise the store!!!! Thank you
Madem received, inserted SIM Beeline, I have a tower only gives out 3G and before the distribution was through the phone, often hung, and now the speed increased. In general, if you are in the village far from the tower, this Madem is just right, and by the way grow up for in Moves from the back of the Mademoiselle, the usual standard, 1234567890 this is for those who suddenly do not know, you can change the password, I have a touch screen, the film removed has has came Madem very quickly in 8 days, I recommend the store, Madem took 2 madefification without unnecessary diposons
The router is cool but keep in mind the SIM card to insert neatly, in the kit there are adapters under the Sim if you insert an adapter without a SIM card breaks the SIM card tray card (
It's OK, fast delivery. All ranges work. The only negative in my opinion is that only 10 devices can be connected to the router!
Works great from the top. 8 customers by Wi Fi. The coating is not less than the rest.
Everything is OK, the delivery is 15 days, I have not checked yet, I will further inform you.
In Kazakhstan works with this modem perfectly body 2. Originally planned to use Beeline, but it seems from the operator does not allow to use my current tariff "double unlimited" with a modem for the time being unknown to me reasons. Took for the cottage.
Did not overpay for individual ranges, took the Asian version. Everything works with box with inserted card Body 2. Interface clear. European fork. Recommend.
Delivered, intact, as a gift adapters to any SIM 'Ku, the device works, turns on, displays information, the IP address is included. How to Check fully functional, I will complement the review. For now, it's 5.
I arrive very fast, well packed and gift card holder and the most important is very easy to set up. I recommend this shop.
Delivery to St. Petersburg 19 days, track tracked. Packed reliably, in a branded box and bubble bag. I bought it for the cottage. Earned immediately (Sim Beeline). When turned off from the outlet dropped to the preset login/password, it is possible to charge little. Instruction in English, not too detailed. I'm testing it.
Super! Two weeks to Mordovia. The router met all my expectations! I'm delighted, all my friends now recommend. Even a baby can connect. Put Simka in two minutes and he's in work. He does it all by himself. Who wants to get away from the Rostelecom, take the SIM card of any operator and this router and you are in chocolate. Speed at times more Rostelecom. PROD