SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I LOVE the orange. It's gorgeous!
Very satisfied with the quality. It's working perfectly with my Android phone.
this watch and Alpine watch strap are really perfect. I like it
Great product, arrived very quickly
Exceeded my expectations, now is see the performance on the day.
Watch is in good condition, fast delivery cool as will be in use.
The product is very good, I bought it as a birthday gift for my daughter, she likes it very much, it arrived before her daughter's birthday, very fast, the screen is very clear, the strap is also easy to replace, there is a special strap lock, recommended
Okay, okay, it helped me a lot to exercise. The delivery was incredibly fast and I couldn't even believe it, it was well packed and well protected. I like it very much.
Overall impressed. the case feels quality and very strong. the battery life holds well, After turn on always-on display, The battery lasted from morning to evening
The package arrived well protected and sealed, The truth the watch is beautiful, it has no detail of imperfection and it is such that the description. The screen looks very sharp and the system goes smooth as well as the connection to the application is stable. I have No complaints, so far all the tests I have done have been good and measure the health issue well. It's worth the watch and the store very reliable.
The watch is real class barely from original. The app works Super connects with the mobile phone
Value. Practical. Nice look.To me the price was right.
I'm really happy with the purchase.Great value at this price.
The product deserves its really nice money. I have reached my hand in 1 week thank you very much to store. Voice call, photo pull key is working. Messages and calls come to the screen.
I like this strap better than a watch because it's very flexible. Love the feel.LOL
It is a reliable product thanks to the store. constructive quality, responsiveness, high quality wristband, the app will respond to your expectations For sensor reactions, you still need time to test at first look good it is.
Very fast and the product is so good! This is a product at this price!
I work in an industrial environment. This watch has been great at withstanding the rough conditions. Easy to clean.