SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just received it and it comes well protected, I only did a quick test and it worked, it still did not install good service
Excellent Product
I connected all wires… The front camera and the rear camera… and it’s functioning good… I will see how it will functioning after some hours of driving.
Product of the product of the product. It is good, I recommend the seller, delivery shwidka. Purchase
Good
Arrived before the estimated date. I did not install the rear camera, I only use the front camera and I am satisfied with the operation. I put a 32Gb miroUSB on it and it works properly.
The product is as the description, arrived fast and in perfect condition. Don't install it yet, but it seems that everything is correct.
I received the order, everything works great! I order through cashback service Bit. ly/3zk8euq Before ordering, follow the link, register and save your money now!
Everything works. The recording quality is good. Intuitive Control. At 1080 p with a 32GB memory card, the total recording time is approximately 2,5 hours. For confidence, it is advisable to put more memory. I advise you to buy)))
Arrived in one piece we say satisfied the delivery was late
The luses of the rear camera do not serve me
I got it in exchange for 16 days. Good camera. Thanks.
Simplicity of easy and intuitive use. Fast assembly.
Front camera is good.. Rear camera is a bit average Good fit and serves my purpose
Fast delivery. The screen is cracked, unfortunately. Opened the dispute, sent the goods back. Returned the money.
The only problem I see is that the mirror is very dark, so it goes very well for its price.
Awesome received 4 days before delivery date, more than to try
Good bearing, works perfectly, also the recoil camera
Item received in good condition before the scheduled date dddp to Morocco, further notice after installation.