SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, arrived in very good condition, the transit time was very good and fast, the supplier is reliable and the packaging was great. I recommend this supplier for their attention and quality.
I haven't tried it. It arrived in good condition and very fast, I recommend the store
Excellent product. Of good quality and works correctly. Fully recommended
Super yak in the photo, pratsyu, ale I tried through an interchanger on an iPhone and not a pratsyu. As for Android, you will not use all USB nose, you will insert all 3 PCs. See, Lishe naybilshu flash drive card pam'yati dobrazhav, in the photo you can see. Cut the skin and insert it in the cherry.
Works well, and it looks quality, arrived fast, I recommend buying it
It arrived very fast, I still don't try it, but it looks good
Received and works perfectly, to give to connect hard disk to smartphone
Pratsyu. Can be coupouvati, the product is good.
item received very well on time, thanks to store, backing is excellent, still need to be tested. Seller is recommended.
I've received the package and the quality is as good as on the pictures shown
Cheap prices with a full functional adapter. It works well on my iPad! Though it doesn’t support my usb 3.1 it is quite worth buying.
Maybe the quality of performance is not the highest, but for this price you should not expect miracles. It works OTG, dimension is also undoubtedly an advantage when traveling.
Arrived 1 week before the delivery estimate, the product is as described I have no complaints.
Received successfully, item matches description and works perfectly. Thank you
Thank you very much store fast dispatch 20 day to cabo_verde parabens
Very accurate description of the adapter. It works very well. The shipping was very fast. Recommend.
Ordinary quality, but an excellent price and serves the purpose for the small price
Item received. Item as described. Checked the performance all OK. Thank you store, good work. Like.
I didn't try in robots. Shvidka delivery to the public