SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Configure the Bluetooth. Images and videos via Bluetooth. His phone is good. Is a wonderful thing.-recommended!!!
maganda ung item ,walang sira,very nice sobrang nagustuhan ko sya...fast delivery din at sobrang useful,well packed, item shipped immediately, excellent quality and will order again.
Thank you very much to the store! Everything came quickly. Accessories meet the requirements of the seller. The battery on the remote control (installed via Bluetooth), everything works. Good luck to sellers and producers in sales and development.
Same picture, thanks to the store for the good item, packed well and very safe. Arrival on the above date. Was a good experience.
The tripod is fixed well during transportation and looks strong. You can hold it and you can use it to take photos. Packages are delivered in 12 days. I suggest
Having received a selfie stick, turn it on and review it immediately. The overall effect is very good, and the photo effect is also very good. There are several colors to choose from. Favorite is a more natural white color. The installation is simple and practical, and it can be adjusted.
Overall rating: good quality, low price, suitable size, affordable price, good quality, very lightweight, usually removable, convenient and practical.
A more comfortable lower bar can be increased or reduced, the bulb also has 3 colors and 3 brightness. Overall rating: The bracket is very durable, practical, high-quality and inexpensive.
I'm very happy. The quality is better than what I bought before. It is very easy to use. The lighting effect is also very good. I like him very much.
The selfie stick looks great! The Bluetooth button on the remote is very convenient! The fill light is also very good when taking selfies. I bought more than previous photo tripods.
The stand is very strong and stable, and the phone stand is also very durable, so the phone will not slip off! The one-piece barbell is very convenient to carry! The workmanship of the pole is very good! Even if you stretch it as long as possible, you don't have to worry about shaking it, but the quality can help people feel at ease.
The selfie stick is very durable, you can stretch it to your full length to take a picture of the whole body, which is great. There is also a remote control, so you can take pictures from a distance, which is very convenient.
The ink cartridge can be rotated and adjusted to shoot at different angles. Very convenient to carry a tripod and Bluetooth camera. This is a good price. It is also convenient to fold and fold into a bag. Bluetooth connection is fast and pleasant!
not sure if the desktop mode works , tried it severally. looked like the product displayed,
January-16-2023. Buyer has now confirmed receipt of the goods and confirm with 2 pcs recieved…..