SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, looks delicate and apparently good quality, hope the color stays for a long time
Super cute and good looking. I’ve been using it for a couple of weeks now and I am very happy :)
Very beautiful. It's more beautiful מהתמונה. במציאות color more bright.
Ordered ring a year ago (in the photo below-after years of heavy use). Amazing, but mine is the first ring, which no rickety for a period of time. Perhaps a little shabby, but on a usable is not affected. Ordered two more things, will use
Nice but quality is not so good as on picture. I have little damage on the ring. Otherwise ok. I still didn't glue it so not sure if its 360 rotate.
This will be very uncomfortable for someone with large hands. but for me its comfortable and the material id excellent.
The order came very quickly, the ring holds the phone well, simple and convenient.
Oboldenny Holder!!! Turns on all 360 around, as u wanted! Thank you. Surgut reached 10-12 days, for the first time so quickly!!!
I received my order in France super It's my order but description of my product
In the Kursk region the order entered within a month. Met expectations. Recommend.
Very beautiful rings. And the delivery is generally chic, 9 days before Peter, a record. Thank you very much to the store, immediately sent, everything is clear and cool.
l like it
l like
Holder class. Very fast delivery. I did not communicate with the store, there was no need. The function of the holder performs, holds on the case perfectly, but as the stand is not very, the ring is not tight, in certain positions the phone is outweigh it, but in. The ring rotates around its axis. I like everyone.
Delivery 3 weeks. Very nice and comfortable ring. I hope it will last long.
Very elegant. Come for very short time. Thanks to store for delivery.
Thanks to the store, sent quickly. It's like the description.
Very pleased with the product, its not loose so its possible to lean your phone against it while watching something, seems to be sturdy, also fits in hand very nicely.
Fast delivery to Tomsk region Everything fully corresponds to the description.
The holder is cool, strong, beautiful, I'm happy, thank you very much to the store! I recommend to buy definitely!
The order came very quickly and very good packed
Very good product as the description