SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works properly, the Power did not measure, but it does not charge much slower than the original one. She came to the Volga at the specified time. Size and visually as original, but there is no Apple. If you look in detail then on castings, gaps and so on it is visible that China...
Delivered to Voronezh in 14 days, works, everything is super.
Very good quality overall, perfect cable. At the moment you do not have to envy Apple quality. Bun packing and arrival in set time. Very good store I recommend
The product is exactly in description! Confuses the weight of the adapter is twice as light as the original, but it works. Overall everything is good, shipped quickly, arrived intact and working, thanks!
I put five stars, according to how many do not know how to correctly read the negotiva comments! The charger does not meet its declared qualities, I bought the most powerful type C-96 W. The Xiaomi MI10 phone was charged from 16 ℅ to 96 ℅ 1.5 hours, which on the original 36W charge makes a maximum of 40 minutes!.
Fast delivery and it works good
The packing is good, the appearance almost coincides with the original (only the logo is not and small traces of casting shapes). Charges.
Large, delivery declared power and has the removable plug which dispenses adapters sockets simply that just purchase the corresponding plug. The cable sent is of excellent quality and compatible with the current provided by charger. Excellent value for money.
Thanks for fast shipping and good quality!
It's perfect.
The parcel took a long time. Quality for such a price is good.
works well
It works perfectly, quick charge of the computer, that if it gets quite heated even though in full heat wave it might be considered normal
The power supply is good. The charge of the laptop is 14 honor quickly. Packed perfectly. Thank you.
Exellent product. Fast Delivery