SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
not the best of looks but works well. the pressure is adequate.
Nokrita a nolūza. Wary OTI uzmanīgi jāapietas. Motors parasts bez marboom ējuma. Sūta ātri.
Works very well
good
The pressure is small, barely splashes
received the package in fear condition everything was there just the hose is a bit weak but it works fine
The store sent quickly, reached in 20 days. washing your money costs, wash one car if not very dirty. Foam is also not a lot of consumption. I like it. I am satisfied with the purchase. Minus the plastic is bad. Cracked the handle on delivery, the battery dangles like a snot. Packaging, box and film. Chew has arrived but this is minus the delivery.
Unfortunately the order came damaged, the package was broken, the battery was broken and not working, there was nothing to check. But thanks to the store, the money has been returned.
Super skvělá mašinka.
Received the parcel, everything is fine, connected-works, there was a hole in the tube, wrote to the store, received the answer, do not worry, send a new part. I got it, it's great. The seller is decent and decent!
Very soft tube, compressed by vacuum and therefore the pressure drops. Changed to another tube and everything is super.
Because the size of the hose is smaller than the insert, it was difficult to set it, and I finally plugged it in, but I had a hard time when the hose was cut. I think it is better to make it one size larger. The rest is better than you can imagine, so there's nothing else to say.
Packaging leaves to be desired but item well
Thank you for the good item.
Tested on the water pipe with pressure, the pressure when the car is turned on increases and raises the pressure well, I think the car wash will be good, thank you.
Device מצויין fits battery מקיטה
Good quality, fast delivery
The goods arrived in one piece, in working condition. The delivery is fast. Washed the car quite well. The hose is definitely changed-the pump pulls so that the hose is compressed and the pressure drops. I replaced it with corrugated for electrical wiring, it is light and durable. I threw a brass nut into the filter mesh, otherwise it will pop up. The foam is normal. Gear Reducer plastic, but well lubricated. There was not enough battery for a full wash. Did not finish Macita. It took two 20 liter canisters of water to wash the car. I am satisfied with the product, the store is great.
Standing powerful battery Super
The order came in 2 months to Ukraine, very long, really thank you all the whole, not very pressing.
excellent
Very good service.
very good
I haven't used it yet, but it looks fine.
multi-purpose portable pressure cleaner. light weight.