SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, unfortunately the goods are poorly secured. Resulting in a bent box. The humidifier works, but only when it is connected to the charger.
Came very quickly, in 2 weeks. The box came crumpled, but the device is whole. Everything works perfectly! But I don't think he's capable of hydrating an entire room.
I thought it was great, great quality came right without a defect.
The product arrived on time, very well packed looks good for the cost only need to test, quite well the product
Works well, instructive in English but easy to operate. The short cable but it works. Brings a spare filter.
Item received, as described! I have not yet checked how I will turn it on, I will add a review.
I have taken it less than a day and everything excellent, it looks good quality and what was offered.
The diffuser works well, the light turns on white and all colors but at the same time. And the material is not of good quality, however it is well assembled. Brings filter replacement.
Fast delivery, 12 days in Slovakia. The packages are crumpled, but everything works.
It is exactly the same as the images works very well, the instructions are super clear although I recommend reading them to understand their operation well, it is small but I put two drops of essence of roses and in an hour my whole room already smelled of it. In general I liked It also came very well packed late around 12 days to reach cdmx Mexico
Very beautiful product. Everything working perfectly. Comes with USB cable but VC have to have the source.
works well, with a spare cotton road, works continuously or 3 secondes on then 3 off, with auto cut. Consumption goes up with light, static light consumes the most. Will be very appreciable the summer with high temperatures 👍
Very good the product, it fulfills the role well, I think it is very good because it generates a lot of smoke, I saw the video of other humidifiers, but I only saw aesthetics and little smoke in others and I decided to keep that same even because of the price that was much more affordable, I think it is a great cost benefit, the seller is to be congratulated on the protection of the items, well packed protected with bubble wrap.
A lot of good packing and bbza delivery. Good work-what E is described.
The item arrived incredibly fast...I couldn't believe it! way,way ahead of schedule. fantastic 👏🏼