SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Get perfect. Sending not long. If it does not work the watch Samsung to charge it if it works is the Charger phone.
Item arrived well packaged and undamaged. All ports work well except for the GENERIC WEATHER display that only shows one temperature (totally pointless)! Instruction is poor so just had to fiddle around until I figured it out. Would be better with a short video instruction on the product page. All in all it looks good, I’m not disappointed. Hopefully it lasts…
Desktop Charger stand with suitable for use. Basically iPhone, Apple Watch and AirPods pro to recharge. Perfect solution for messy wires. Clock function. Recommend!!!
Ultra-high speed, works very well and mobile and watch at one time charge and cable save. Minimum 18w supporting fast charging adapter distributor needed only thing.
Excellent wireless charging. IPhone charge. All Apple case. Luxurious and look good. Shipping is ten days.
Products Advertising came to stay. My Apple watch case, air Pods pro for iPad & iPhone experience Pro Max charging at the same time.
Fast delivery and the item works perfectly
Excellent charging station, everything works fine
Very quickly. Matches the description
Such a great year. Very fast and at the same time my iPhone charging. Kids smartwatch with air. It is also super beauty treatment. Highly recommended.
Very fast delivery. All three charging points work.
Fast delivery. Cool product, very beautiful. There is a clock function. Quickly charge my iPhone 13 Pro, Apple Watch and AirPods at the same time. I am very satisfied!
This is the perfect product I wanted, tested from reception with headphones, Apple Watch and iPhone, all of them work, charging simultaneously with the supplied charger QC3.0
All is well. Turn it on, check, and charge the phone. A very handy thing on a nightstand that solves messy wires. Thanks store!
Fast delivery, package without defects, exactly as described. Perfectly charges iPhone 13 AirPods and Apple Watch 7. I recommend this store.