SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exelente very good lights and service thank you
very nice product, like the modes on them, the light is intense for both red one and purple one
Excellent arrived long before the estimated delivery date Which was August 5 and arrived on June 22
Excellent led lights at a bargain price exactly as described highly recommended store would definitely buy from you again ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Top
Fast shipping machallah within ten days and high quality product
got that product everything is looks fine.but the light does not spread as described
Red dots, focusing head can adjust intervals
Came fast enough. Both work without problems. Shine quite well, you can see in the picture (provided complete darkness). I hope they will live long.
Cool thing, the top head is spinning and the pattern changes. On an uneven road, due to flexibility, begins to bend down.
Good product, bright red light and easy to install
tq very much, beauty & quality!
The product is really good. I have checked it, it works perfectly fine. I have installed it in my car.
Very nice
Arrived in two and a half weeks works as described
It came a juge shvidko, it's good
Very good product. It took around 3 weeks to reach, but all tiredness went after seeing the green fluffy rood of my car with this lovely product. Great behavior of store. Recommended.
Everything's ok. purple is a bit dark, but it's fine
I have tried this product in my room. The product is good and beautiful. I just want to try it on the roof of the car. Your friend Fadi from Saudi Arabia Dammam.
Super very pretty vividly evening his good faith
At first I thought that it shines very badly, but it is in daylight, and when it is dark, the car has almost all the roof glows. good product.
Excellent Product, I recommend to the 100, good material, it projects a lot of light!! Mexican
I love the product, it works super well, I am impressed with the reflection of the lights on the wall, it got top, super fast shipping, reliable store, I recommend this seller to everyone! Thank you very much seller, I will buy more
I thought that it was more, from afar it only covers as 1m2 at a distance of 3mts
I love these lasers because they never run out of battery. I wish they had a longer cord though.