SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received the charger very quickly, I think it's the best wireless charger that exists, because of the possibility to direct and rotate the charging surface to full standing, thank you very much
Arrived a little earlier than the deadline, the box is badly dented, but there seems to be no damage. The first day worked well, exercise pleases)
Works well. It's not as fast as the Samsung watch charger, but it makes up for practicality. Worked well, even carrying the watch, phone and smartphone in time.
Everything works. Thank you. I hope it will last a long time.
I am absolutely loving this product ! Worth the price and I received the product as per supplier assurance Great product and service
The order arrived quickly. Everything works. Convenient.
Samsung Galaxy S22 Ultra and Samsung Galaxy Watch 5 charges with a bang! Stylish and neat looks.
I used it in the Galaxy watch4, but the USB part was short and some of the Chargers did not respond, but I was able to charge it properly.
Very good product and arrived in a good time
Products arrived before the scheduled date in good condition. Remains to be tested whether it loads well or not.
Charging as described. The little one for the watch need to be insert firmly until the click. Doesn't fold under heavy Samsung Watch 3with metal strap. Comes with instructions and troubleshooting pages. Shipping was fast.
Works great. Super fast delivery.
Very good charger, suitable for my Samsung and my Galaxy watch.
Very top
Everything works as described. So handy for travelling
Very fast shipping, quality product
It has arrived in time before date the product looks very good. It looks beautiful and it looks very robust and very complete need to try it looking very good
15W and 25 W, and the product is not divided
Charging top, phone and watch charges perfectly. Done with dignity, it is comfortable. Delivered quickly.
At the moment everything is fine, load as it is fdex and it looks good quality for the price it has, for one like this in half Mark you get 50 euros easy.
Works very well for samsung s22 ultra, also with quadlock cover. And watch4 and buds pro.
Great product. Exactly as described and fast delivery! I am a very Happy customer. Thank you :-)
Excellent. Very good, thank you
PROIZVOD VJERAN SLICI , RADI GOOD, PREPORUČUJEM TRGOVINU
It's the same as the picture.