SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
Good product anymore is not that model that appears in the reviews of other buyers in the USA and other countries. Bad screen quality looks like those Tamagochi. If you notice in the images of other buyers the description of the clock background is different and in mine the button is shifted out.
Goods product same as description highly recommend
Excellent watch and for the price top
The watch does not turn on!
Very good the watch
good
Very nice indeed!
Excellent product is exact mind same as the original plus already busy in the pool and not having a problem and in iOS it works perfect
Received the watch in 7 days. It's just too fast. And I'm surprised at the quality of the product, which is very good. Connecting very R á pidocom cells, with good response time and audio, is great. The application has a variety of motion time dials and functions. What do you mean? To recommend
Good watch, beautiful, real Amoled very bright and responsive. I 've been trying it for 1 week and everything is fine. A few small connectivity times but still for the price you pay is ok. Very fast salesman. Thank you.
Excellent satisfied beyond my expectations
Packaging is good, and for the first look you will be surprised by the size of the screen, compared to the price is very good, and arrived within a week
Packaging is in very poor condition
Excellent smartwatch excellent surface treatment, very smooth and excellent structure. It's like an apple. A cut-and-fast store sends the goods, and a penny of money exceeds the value.
I keep my watch well. I like it because it is the same as the existing ultra. This is a very good price product. It is exactly the same. I recommend you to buy it!
This product is worth spending. I bought it at a very cheap price. I have reached my hand in a week. Thank you very much. Voice call, photo button is working. Messages and calls are displayed on the screen.
Possibly the value for money is unbeatable. You can't ask for more. Works perfectly connected with iPhone. Make calls, receive and answer them, receive messages, consult and ask Siri. Very surprised at how well it works and the finishes. Arrived three days ahead of schedule despite the Christmas dates when I bought it. Of the two bluetooth signals that appear, and you have to link, one is to configure it as a "speaker" and the other for all other functions. You must match the two signals with the iPhone. The one that is for speaker the iPhone will give you the choice between a list to choose "speaker".
The clock is really good. As described in the description, it is executed in terms of quality. All the holes of the microphone are real, and unlike other replicas, there is only one dummy. There is a lock under the belt, and all buttons work normally. It looks cool, almost indistinguishable from the original, the application looks good, everything is clear and simple, and the setting is simple.
The watch is well made, looks good, and the strap is very comfortable. All functions of the watch can work normally, which is consistent with the description.
The watch works well. My battery has been used for 10 days. Set the setting to low power consumption, such as low brightness.. The rest of the functions are very good, the screen resolution is very good, and I haven't encountered any work problems. In general, after 10 days of use, I think this watch is very good, and the price is very low. It is very worth buying, and it is a perfect copy
This watch has been in use for a week, and its power is still 40%. The product is completely consistent with the description. When you enter the app, you will find many functions. You can download your favorite themes from the Watch Market on the home page, as well as other feature settings pages. On the exercise page, you can customize your exercise plan or some exercises (back training, chest training, abdominal training, etc.). There is one of my favorite sharing features. When you and your family have a watch, you can follow their health status and view their location through the app. The watch can also synchronize data. I strongly recommend this watch!