SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good price and high quality and quick delivery.
Great watch, provides loads of information, great value & quality five stars from me ;-}*****
Very satisfied with the product.
The order arrived quickly and in good conditions. Corresponds exactly to the description. Well packed. Thank you.
Great product! Great seller! Very sociable and loyal. With the product attached a gift of 2 additional bracelets. The goods arrived very quickly
really good product, I will buy again from this seller!
Product received in very good condition. packed very well Nice Seller Quick Communication
The order arrived very quickly and in good conditions. Corresponds exactly to the description. Well packed. Thank you.
Very good price and high quality and quick delivery.
Good product , i really love it !!
Excellent acquisition even that downloads faster depending on the used applications of the watch. Lasts a day occupying all its applications.
Everything works well, I haven't checked the accuracy of the indicators yet. Hasn't figured out how to do ECG yet. Blood sugar was most interested, immediately after the sweet 149 and then fell gradually. Somewhere about lipids I read what measures also did not find how to measure
Really good quality for the price
Good seller fast shipping everything perfect 5 stars
Very happy. Exactly what I ordered and it arrived earlier that I thought
Great product, great price, great service - Highly recommend
Prompt delivery and item received as described A+++++++++++++++++++++++++++++++
Lovely product. Measures everything accurately enough except sugar. I would like more autonomy: the battery lasts for 3 days
I'm testing and it's all very good
The clock does not display the number of the incoming call. As fitness bracelet problems No. Calibration of sugar, pressure and so on allows you to measure the parameters quite accurately. The seller is responsive. Answered my questions quickly
The delivery is fast. The charging cable is not standard, magnetic contacts, USB Bp is not included, it is not recommended to use more than 2A and charge more than 2 hours. In the smartphone settings, the Bluetooth device is defined as f100dl + 645F. Installed the healthwear application, flattened up, added a smart watch, updated the firmware, additional screenshots became available, there are sugar and pressure adjustment settings, but still the readings are underestimated by 0,6 units compared to the invasive blood glucose meter. The screen protective film is already glued, easy to scratch, the touch is dull.
Will order next order soon. I am happy to find trusted seller.
The right thing and the quality is good. The battery lasts for 3 days.
The order arrived much ahead of time, 3 weeks earlier. The packaging is very serious. Struggled with phone settings for two days. The watch is beautiful (who needs it), the app is no problem, I had problems with my phone resolutions, a little patience and everything is fine. thank you so much!!!
Thanks for everything, i think it's really so good.