SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Forecast arrived HJ Sep 29 Jul… Manoooo!! Put was and faith… Only missing tests. More came well packed. And looks good. Am Santarém the STOP!!!
Very good, arrived all items, well packed. The camera very only the battery lasts 15min and so bought more 6 batteries here in AliExpress! Bought 8/07 and reached 22/07. I recommend
Arrived all perfect and quickly
The drone arrived in 2 weeks, though there was a problem on delivery Seller good Good quality drone I advise you to buy from this store✊
VERY well packed, arrived in just a bit over 2 weeks to Israel (way faster than I expected).The drone quality matches the price. The device itself is very light, and might be bit out of balance which camera attached. I'm very pleases with the purchase as it's my first ever quad and I already tried to fly it in apartment which I do not recommend doing (hitted wals, chairs, ceiling and what not... yet the devices took it like a champ). I'm satisfied af!
I put a shield on it, it's nice, I can test this, it flies on the ground, it flies out, it doesn't hit pedestrians, it's safe, it's home
Product came in perfect condition, very good recommend store
Description of the delivered quickly, sociable, at all the questions answers. Just began to develop, there is no instruction, but the English version is clear and is quite possible to do them. From the negative is not saved video series of the smartphone, try on different. The photo does and maintained. Camera as K I wouldn't call, rather hdvideo. Recommend buying, as the unit entry level. Like a child. Seller five stars, for transparency, efficiency in sending and resolving issues.
Not came the camera when bought in description had camera more not came to what I Fasso now
It gives a very good feeling to the touch, it is soft. Setup has been easy. I have flown it
Tooopp arrived very quickly on normal days! Everything works perfectly recommended store
Everything is great, very satisfied, the only annoyance is the silver logo, just like the black (max), the rest is fine...
I get here real fast and all good. I 've flown it outside with no wind and it's very stable. In addition, the functions it incorporates work perfectly.
Perfect. An excellent drone seen the price. Excellent store and very fast delivery.
Fast delivery and everything is fine. Goods are good. So everything is super. I haven't started yet, but everything seems to be working fine. Thanks!
There's speed in shipping, but updates on order movement in the app are nice.
A great drone, small, light and portable, I also love that you can fly it with your phone or controller. The battery life is good, it comes with two pieces, it is very easy to fly, never feel out of control, I am really satisfied with the camera,
It feels very good and soft. Setup is easy. I only flew one day and it performed very well. The truth is, I am very happy with the purchase.