SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good product
Everything OK
Reached Moscow in about two weeks. Made carefully, the switch works clearly. Picked up three 1 Gb/s cables-all ports provide this speed. Thank you!
Good product. Good seller. 👍👍👊👌
Works well. TAKE NOTE the instructions are wrong, A should be B, and B should be A
20 days. Envelope firm bag. All tsyle and pratsyu. Nternet for lick.
Accurate molding of plastic. The switch is tightly switches and fixes. Works fine!!! Came very fast. I recommend this seller to others.
The product can not be used for 2 devices simultaneously, so I returned it and received the refund👍
Exactly as they say, the switch is a little hard but it's going well
Delivered in 3 tizhni. Pratsyu. I will give away my double with my mouth.
Works perfectly. Switching between networks occurs instantly
Switches my Ethernet connection between 2 routers, without having to power up an actual Ethernet switch.
Thank you arrived quickly and the product is effective thank the seller🤚🏻🤝🤝👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Pending operation test. It is true that the selection button is difficult to maneuver. I will say later after use. Very good transaction. Thank you. Thank you.
Good material, good by seller
Just output one of the channels
Arrived fast looks good I haven't tried it yet
Great product and reasonably quick delivery.
The goods arrived a week ahead of schedule. Ordered, I thought that when it was in, two computers would work simultaneously, but it turned out to work again when you switch the line. I'm sorry he didn't fit me. And that's how it works.
Arrived early, the quality of the plastic is quite good. The switch is a little hard but it's okay. The connectors look good.
Rozdeľovač vyzerá v poriadku. The distribution of the Siete is funded a rýchlosť nebola vôbec znížená.
It's like to wander, shvidkistye is not there, I recommend, even more tame
Day of the week-the flight is normal. Works stably, I did not see the loss of network packages or dumps. Gigabit speed. Sometimes I switch from the router between two Compas-both ports work. The switch is hard, but I have no questions for it, it works before clicking (well, the switch itself has a play, rattles if the "box" is shaken-there is no problem at all, put the switch and forgot about it). It's more convenient for me than to refine a patch cord. I'm thinking of ordering another one, I think it will come in handy. Bought for 4.14 $(155 UAH). Reddash. Glory to Ukraine!
Mala čarovná krabička odporúčam Ju who potrebuje rozdeliť Internet for 2 zariadenia...
The product is fully as described. Works. No complaints. The delivery is fast. I recommend it.