SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i love it
The Order was Received within the specified time. The Order was in Good Condition. The Order is secured and Well Parcelled. The Order is of very Good Quality. Very Kind and Good Seller.
Great product. Same as store describe. Value for money. When you start it in first you need to make sure that the sponge tube is wet otherwise the mist won't come.. Highly recommended seller & Product.
very nice product
He got here a lot faster than I expected. Excellent. Something light weight, for the value matches the expected, portable and good size.
Super item......Highly recamended.. බය නැතුව ගන්න.පට්ට.
Посылка шла около месяца, отслеживалась. Увлажнитель подойдёт для небольших помещений,либо если ставить рядом с собой. Инструкции, конечно, не хватает, без комментариев было бы сложно разобраться) Попытаюсь их систематизировать: 1. в комплекте есть только кабель, блока нет, работает только с подключенным кабелем. у меня работает от пауэрбанка. 2. при первом включении надо дать фильтру намокнуть, чтобы он заработал; 3. первое нажатие кнопки: режим постоянной подачи пара; второе нажатие: пара идёт с перерывами в 4 секунды; третье нажатие: выключение. 4. свет горит постоянно во время подачи пара. 5. сверху usb- выход, на мой взгляд вообще не нужный. но если увлажнитель работает от розетки, то можно через порт заряжать телефон, например.
до Северодвинска посылка дошла за 3 недели. Без повреждений. Всё работает, испаритель и подсветка. 1. Испаритель, чтобы запустить необходимо залить воду и добавить ароматизатор по вкусу, включить его(питание через разъёмы mini USB или USB), подождать примерно 10 минут аккуратно встряхнуть его, чтобы вода попала на весь механизм, тогда он начнёт испарять. На первом режиме испаритель работает постоянно, на втором, с перерывами в 2 секунды (маловато как по мне, хотелось бы секунд 10). режимы переключаются единственной кнопкой, она же вкл/выкл. 2. Подсветка. очень приятная, не яркая, плавная смена цветов, можно использовать как ночник (но отдельно от испарителя не работает, оставлять её на ночь включённой я бы не решился) В комплекте идёт только кабель мини USB и само устройство.
amazing product. wow... thank you store. recommended this humidifier
I should receive this diffuser on October 0, it arrived a little earlier so on July 14 today dear stores you are the best I really recommend it