SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag מצויין, very big ומרווח. There is a lot of cell
It's so pretty! I loved it
Lovely
High quality good, a lot of space.
Bag simply wonderful, perfect material, sewing and material very good. She is a cotton fabric type with a quilted stitching, that leaves the sophisticated piece. Super soft, various repartimentos and Samsung book 15.6 p loose fit my notebook. To charge all it only. Buy again! Color real photo! Paid 135,00 with free
It's very beautiful and has many compartments. It's wide, it fits everything, I highly recommend it.
I bought it for 15,6" Lenovo laptop and I'm very happy. Bag looks awesome, there is a lot of space, I can pack many things there. I think the laptop is well-secured. I used the bag in the rain and everything was fine. I totally recommend!
It's very nice, it came to Mexico super fast and I didn't contact the store. It looks very beautiful, I ordered the 17 "one and it was very big for me but it serves me a lot and I will use it well, the color is great and the same as the the only thing is that it is but that the strap hook holds weight because it looks a little fragile. I'll just be using it, then I'll tell you, I recommend the seller.
Perfect!
Bag dazzling. Top quality real. Loved מאד. Recommend מאד buy it. Noah is, there's a lot of pockets, big. -Place להשים lots of things inside the from the computer. Seller send it quickly. Within a week and a half was אצלי. Recommend מאד! I am satisfied מאד מההזמנה this.
Bag is super, very good quality, delivery to Belgium week! I'm very happy! Recommend!
it's exactly like the photo, perfection! I was afraid the color will be different, but its same as picture. very well done, great finish on the fabric and the zippers, everything working. thank you