SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Has been working no problem for the past month with Tuya app. The first setup was a bit hard but after that it always works. Recommended.
I bought them for the same ones I have and they turned out to be better. I have at least 4 models of these plugs, unfortunately, the physical similarity does not guarantee the similarity of functions in yours/Smart Life. These have all the functions you were looking for for automation and several more. It's amazing that they're the cheapest ones I 've ever gotten out and still the best ones. I enclose photos so I don't get longer.
Is OK. Added a photo with the consumption of the outlet itself.
Отличная качественная wi-fi розетка для контроля потребленной электроэнергии. Рассчитана на большую нагрузку, что очень хорошо - не сгорит. Легкая интеграция, инструкция по настройке на английском в комплекте. Крепкий качественный пластик. Подсветка кнопки включения. Качественная упаковка. Продавца рекомендую. Спасибо.
They're perfect. I didn't imagine that's the first time I bought these little things.
Super fast shipping! Easy setup, works perfectly with Google. I recommend 100%
Good quality! Everything works. 2 weeks of waiting - Poland. I recomended :)
Super fast. Purchased the 27.01 arrived the day 08.02 For the price very worthwhile. Made video on channel, looking for jomotech girier
Delivery is long 3 months. I downloaded the application, I started to repent. Everything works fine. But the app is not just convenient, but in addition shows the current + Power + mains voltage and + energy consumption in kilowatts. Just super. I advise the store. Quality at the level.
Objects conform to the description. Fast delivery. Easily configurable with smart life, remote controllable, programming functions, consumption statement. Very satisfied
Shipping time to Hungary 36 days. Working tracking code included. Not tested yet.
Доставка быстрая. За 2 недели до Таганрога!!! Розетку проверил, все работает! скачал приложение, подключил по инструкции, таймер срабатывает!!! посмотрим сколько прослужит
Купил за 500 рублей. Хороший вариант для дома. Есть отчёты по потребляемой мощности проходящей через розетку. Можно установить таймеры. Управление с любой точки мира через смартфон. Есть память установленного режима. То есть, например, розетка вставлена и выключена и если произойдет перебой в подаче электричества, то при возобновлении подачи, она также останется выключенной, и наоборот. Есть защитные шторки в отверстиях, защита детей от поражения током. Собрана качественно. Вообщем, ВЕСЧЬ!