SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality nice in finished has worked well the only bad thing is the arrangement of anchoring to air conditioner the toggle is short for my vehicle model
Really cool thing works! And stylish look
The product is perfect. Very good quality material. The shutdown speed is very good. The fastest and quietest employee among the phone holders with sensor. I recommend.
Super
Works perfectly s9plus charges quickly. The only minus opens when the ignition is turned on-at the prev (another manufacturer was not) and everything else is wonderful-I recommend to buy
Cool. Is very good
Qualitatively made, wireless charging works properly. Very unusual and cool thing I recommend.
Very convenient holder! Large + for fastening the hook (twist twist to the desired length and then twist until fixing). Phone capture works well! Wireless charging is coming. Recommend.
The car phone holder came of excellent quality, supports fast wireless charging of the phone QC 3.0, also went in a set of 3 plugs TYPE-C, Mikro USB, and for iPhone. Phone holder adapter support also Fast Charge 3.0 QC via plug, phone holder itself connect to USB port, Automatically holders when bringing the phone open and automatically closed the parcel went to Syzran 13 days, I advise the producer.
Top thanking and quickly get
Beautiful handset, works very well. Arrived very fast. Only problem is that not fits the Citroën air C3 because the format. The adapter is not compatible the size. As I had a suction cup, adapt quiet, so can use in glass. Recommend buying.
Finish may be different for Root Four... Size is not also undemanding size
High quality product delivered before the time
Very fast delivery!! My compliments!! And offcourse a beautifull, good working product!!
2 and a half weeks to Sweden. Packaging whole, the goods are fully serviceable. For Kim forces of the first generation of restyle, it is difficult to find a place with such fasteners, but this is already a jamb of designers!
It came with an unglued inner panel. Stuck back-works. For the first time, a silent motor! Sinev in the eye is turned off by touch of the sensor. Decent charging for this money, better than baseus for a double price. In the complete set of magnets yusbc, Apple and yusb-you can in kradl and through the port charge. There is no power supply itself in the kit.
Works well and quietly, let's see how long.
As usual the box is not in a good condition but the product is good and nice and working well.
The goods came quickly, cool, the Senser works like on a video, that's only charging does not work! With the store did not communicate
It arrived fast and in good condition, it is very nice, it is good quality and it works very well, it is fragile so you have to take care of the bumps, recommended