SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't expand it by 5G. Extend your mail and use 5G slower than LTE. It is 1G class, but it seems to be useless in our house because the wireless WIPI device does not support it.
Exactly product, works perfectly with good. I highly recommend. I'm gonna buy one more.
Received 4 in one parcel. Appearance of norms. I haven't tried it yet. Thank you for your timely delivery.
Device the same as described in the ad and working perfectly. Easy configuration, has a 2m signal distance with good obstacles. Does not have the speeds described by the manufacturer. Speed is low, but for my purpose is serving well. I have not tested in open place, but I think it should reach a good distance. Comes with Key to reset the appliance. I recommend to those who need to extend the signal to a point that does not catch. But the speed will be low.
The packaging did not arrive very well, but the product, it works very well.
Fully functional device, I am really satisfied with my purchase
At the moment not tested, well package, correct packaging. I'll remark when I install it.
Incredibly good product. I liked it a lot. It is very easy to install. Recommend the store. Works super well. I am super happy and satisfied.
12-day purchase 15-day arrival very good product setting is also simple and very good
Product as order working perfectly excellent reach and I am satisfied delivery in 7 days very efficient the store I will keep buying in it.
The product works very efficiently, but the store works more efficiently. The shipment arrived ahead of time. Packaging is convenient. The installation was smooth. There is a Instruction paper in Chinese and English.
Very good, works as expected
Very fast delivery, excellent product, easy to configure and works very well, I recommend it
Everything is fine, thank you, now I will try it
Fast shipping excellent product already checked and in use. Perfect I recommend them.
I arrived well yet I do not try it recommended I arrive quickly
As described, well secured and very fast shipping. I recommend and greetings
I arrive on time as they describe it, it needs to be tested to see how it works... I recommend the store
arrived fast package well works great, easy to set up improve signal very much
The repeter performs its function. 2,4 and 5Hz work. Before, everything was fine in the Wi-fi toilet. Adjusts very easily, just a couple of minutes. One minus heats up and it seems that there would be no fire. Until I use it, I hope it won't light up. If it is possible to provide for cooling, then do it.
It works perfectly, where there was no Wi-Fi at all, now full connection, super, setting 5 minutes
This WiFi Range Extender is very good. Fixed a signal issue with this Range Extender. Both bands 2.4g and 5g are working perfectly. And delivered this Range Extender ahead of delivery time. Thank you store I am very happy with this item.
Very good product, met my needs, fast and perfect delivery.
Excellent, easy configuration, easy link very good product will buy two more
Thank Friend. I’m received my order today. Good product and good price. Good quality Wi-Fi signal.