SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
connects well and works well. could be good to have an option for additional printed language. so while charging there is no indication that the charge is working nor when it is fully charged. the same indication is missing to know that charging is required.
Perfect!
Good performance
All good
The keyboard corresponds to the description. Connected without problems to the aypad 12'9, in size approached. Keys work norms, there are all kinds of different additional functions. The touchpad is like on the laptop for sensations. On the laptop and netbook is used to printing blindly, on this keyboard it almost turns out blind printing, it is only necessary to slightly fit, the size is slightly smaller. I took the English Orthodox, because I do not look at the letters. Perhaps you will need to buy stickers with Russian letters.
This keyboard really smaller than expected. 12" is DIAGONAL, not width, and it's much smaller than laptop's keyboard.
Really Sleek!! I love it!
Is a good product, but fragile and not came well protected, so that has some dents
The keyboard is good, took for mini-PC maibenben, with its task completely copes. Convenient keys, responsive touchpad. In the complete set delivery for the phone/tablet. In addition, you will need stickers with Russian layout, consider when buying
Keyboard with perfect size! Have the right and left in touch, and is very precise. Stuck perfectly the magnetic cover the tab S7 fe. Thank you very much.
mouse point is good, typing is not bad, but scrolling for android isnt. It acts uncontinuasly. It would be good for ipad or Windows.
Like the product came well packed, it is very fragile so have treat with care. Use with tablet and will very well
Great Perfect enjoyed.
I am very satisfied with the order. Well packed and concerned. Thank you store for a good and fast service. Works perfect. Equal tried out. It is definitely recommended and worth the money.
Arrived sooner than expected! I love it! I’m super satisfied with the product! I do recommend it! Came with charger and a bag and a little podium.