SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right ~ I think I'll buy it well for cheap. It took a bit long to get shipped, but it works well. I hope I can use it for a long time after it doesn't go down like this. It took a bit long to get shipped, but it works well. I hope I can use it for a long time after it doesn't fall like this ~
Exactly as described.
Best Purchases I've made. works great I use it every day. Takes up little space. Thank you guys..
Shipping was slow
I love it. The inside is large enough for a full size chicken and it is quiet and has a pretty cool design. It took about 4 weeks to get to California USA but once the item arrived it was worth the wait
It works well. It's nice to be quiet. There's no heating wire down.
the product came a little bit late bit i am happy with the performance of this air fryer. I have cooked several meals and it taste and looks delicious
Very nice I haven't used it yet
It looks good. It was slightly smaller than i expected I've not tried it yet, so I'm going to leave additional feedback after
It took ages to arrive...but it was worth waiting for! It didn't have the UK three-pin plug fitting but luckily, I had a two-pin (shaver socket) adaptor.
It seems good for the price, not yet used, but 10 minutes of internal cleaning is finished burning internal matter
Once the action becomes. Always worried at Ali, Gban is worried about not working. TT I wish I had a guide in Korean. I haven't cooked it yet, but it's hot enough to worry about the outside of the machine when I'm preheated for 20 minutes. You should not put anything near the machine or especially on the back or stick it on the wallpaper. And the outlet is severely short in length. Why make it so short ..... The price and delivery speed are satisfied. I'll use it more and then I'll rewrite the Afterword
it works great.
This degree performance at this price is only available at Ali. The inside is so good and the performance is good. The domestic code also fits well.
The order arrived super late there was no communication from the seller I think they should better serve the customer the quality of the product is good I arrived in perfect condition and its operation perfect and easy to use
absolutely the best air fryer for the money I am totally happy with this. Heats quickly
ER shipping slow but well arrived No on/off power button? As soon as you close the door, it works hot. When I open the door, it turns off and I'm not sure how to do the operation It is difficult for me to use the air Frier for the first time. The manual is also in English, so it is more difficult I got a cheap discount and bought it well, but the air-open Frier's rental automatically heats up hot, causing me to complain. I need to press which button to use well. Let's try to explain the usage while using Korean translation Well received.
Arriving clean, without cosmetic damage. The existing product was a basket that was faithful to the basics, but I bought it to try the oven. I like it more because it's cheaper.
The product is 8 days clear I don't think it's 10 liters. The price is 33.898 won at a discount I really like the price. Push the power button for a long time to turn it off. Design is pretty. Cons. The wire is too short. Except for the short wire, it's worth the price.
It's quiet. I like the design. I like it. The noise is also quiet Size is also suitable Now I'm in the middle of the rotation. The rest I need to keep using it. It's good. It's very good.